Help center

PartMirror Support

Quick answers for setting up the camera guide, capturing a look, and keeping your photos private.

Contact PartMirror

support@partmirror.com

Common questions

Which iPhones are supported?

PartMirror requires iOS 17 or later and an iPhone with a TrueDepth front camera.

Why does PartMirror need camera access?

The front camera tracks your head and places the parting guide. Camera processing stays on your iPhone.

What should I do if the guide does not appear?

Center your face in good, even lighting, keep your full hairline visible, and confirm camera access in Settings.

Where are My Looks saved?

Saved looks remain in private storage on your iPhone unless you choose to share or export them.

Why do saved photos and videos look mirrored?

PartMirror intentionally saves the same mirror orientation shown in the live camera preview.

How do I delete a saved look?

Open My Looks, open the look menu, and choose Delete. Removing the app also removes its private local library.

Free camera, optional banner removal

In iOS version 1.1.1 and later, live guides, photo and video capture, and My Looks are free. A locally bundled banner promotes Nonlate. An optional annual subscription removes promotional banners. The App Store shows your localized price and any eligible trial before purchase. Older versions may require a subscription for camera access; update to use the free camera.

How do I manage my subscription and privacy choices?

Manage or cancel your subscription through the App Store, or use Manage Subscription in PartMirror Settings. Restore Purchases checks your Apple Account for banner-removal access. You can revoke Photos permission in iOS Settings and delete saved looks inside PartMirror.